Frequently asked questions / FAQ
Where is your shop?
Our stationary store is located in Warsaw, Poland. We serve other countries with the help of the Post and other shipping companies.
How long does it take to dispatch Your orders?
The time needed for this depends on several factors: method of payment, method of delivery, availability of the products and whether the product is to be engraved or not. For example, if the product is marked on our site as accessible and is not engraved, such order will be shipped within 24 hours.
Do I need to set up an online account to make purchases?
No, on our website you can shop as an uregistered guest.
Does your shop issue a VAT invoice?
Yes, of course.
What in case if I did not receive an e-mail order confirmation?
Please make sure to check your spam folder or contact us.
Is it possible to cancel my order?
The customer has the right to cancel an order before it is shipped, unless the order has already been engraved
When will I receive my order?
The delivery with GLS or UPS within the European Union takes about 3-5 working days. The delivery time outside of the European Union can take approximately up to 14 days.
QUESTIONS ABOUT WATERMAN PRODUCT
Are Waterman pens directed for left-handers?
For how long is the warranty on Waterman products?
The warranty covers 2 years
What does the letter „F” mean in the description of the nib or ball pen refill?
This letter stands for the width of writing. Width size „F” is defined as a fine, thin line.
What is the difference between a rollerball pen and fountain pen?
"Rollerball pens are pens which use ball point writing mechanisms with water-based liquid or gelled ink, as opposed to the oil-based viscous inks found in ballpoint pens. A fountain pen is a nib pen that contains an internal reservoir of water-based liquid ink and needs little or no pressure to write. Fountain Pens are often treated as luxury goods and sometimes as status symbols however they may also serve as an everyday writing instrument."
Are the products sold with an original Waterman box?
Each Waterman product is packed in an original Waterman box, unless a different box is chosen.
What are the nibs made of? Does the material affect the quality of writing?
"Many fountain pen aficionados assume that gold trumps steel, and if 14K gold is good, 18K just has to be better. That is not really true. Let`s look first at longevity: the answer there is obvious. The most corrosion-resistant chemical element known is gold. But pure gold (24K, or 1000 by European measure) is no good; it is too soft, malleable, and ductile.But when it is alloyed in appropriate proportions with suitable combinations of other elements (silver, copper, nickel, etc.) it becomes harder. Generally 14K gold is the best, 10K gold and palladium silver are also surprisingly good, 18K gold is good but not the very best; and while steel nibs are much less costly, they can still be very good indeed."
Which models of Waterman fountain pens can use the converter
It is possible with each of Waterman fountain pens. Some of the more expensive models come with converters by default – for more precise information please check the product’s description.
How to clean a fountain pen?
The best way to clean the nib is to unscrew the front part, put it in a glass of water, and then leave it for a few hours, until all the ink dried inside is dissolved. Another method involves using a converter. Install it in the front part, dip the nib in water, and then using the converter, take in water, just like you would with ink. Then, the water has to be removed, also using the converter – you can repeat this operation a few times. After cleaning, leave the nib for about an hour until it is completely dry.
What are gel pen refills?
A gel refill uses ink in which pigment is suspended in a water-based gel. As the ink is thick and opaque, it shows up more clearly on dark or slick surfaces than the typical inks used in ballpoint or felt tip pens.
Where can I find the name of the waterman product?
This information can usually be found on the white box cover.
QUESTIONS REGARDING DELIVERY AND PAYMENTS
Do you inform me about the shipment?
Yes, our client receives an email confirmaton of the shipment, along with the tracking number.
QUESTIONS REGARDING ENGRAVING OF WATERMAN PRODUCT
Where on the Waterman pen will the engraving be, and how many letters can I put in it?
Engraving will be on the cap of the pen, or on the pen’s body. There is no strict limit on the engraving – in case of longer engravings, please contact us to make sure they will fit.
Where is the engraved plate put?
It`s placed inside the lid of the Waterman box.
What exactly is the engraved plate? What material is it made of?
It is made of special plastic engraving laminate.
What method is executed when engraving?
It is a precision laser engraving method.
Can I engrave all Waterman products?
Most of our offer can be engraved. This option is marked with a special „add engraving” option.
How can I order my personal engraving?
You can use our dedicated engraving editor. It is available after clicking on the selected Waterman product. Alternatively, you can also order by email.