Frequently asked questions / FAQ
Where is your shop?
Our stationary and online shop is only in Warsaw/Poland. Other countries and cities we serve with the help of couriers and the Post.
How long does it take to dispatch Your orders?
Deadline for Your orders is dependent on several factors: method of payment, method of delivery, availability of products and whether the product is engraved or not. For example, if the product is marked on our site as accessible and is not engraved, such orders are shipping within 24 hours.
I need to set up an online account to make purchases?
No, you can shopping as an unregistered guest.
Is our shop issues a VAT invoice?
Yes, of course.
What in case if I did not receive an e-mail order confirmation?
Please check your spam folder or please contact with us.
Is it possible to cancel the order?
The customer has the right to cancel an order before its shipped. After receiving ordered product You have 14 days to return it (of course If You don`t want it).
When will I receive my order?
The delivery with GLS or UPS within the European Union takes about 3 to 5 working days. The delivery time outside of European Union can take approximately 14 days.
QUESTIONS ABOUT WATERMAN PRODUCT
Are Waterman pens dedicated for left-handers?
For how long is the warranty on the Waterman product?
For 2 years
What does it mean the letter F in the description of the nib or ball pen refill?
This is the width of the lines of writing. Width size "F" is defined as a thin line.
What is the difference between a rollerball pen and fountain pen?
"Rollerball pens are pens which use ball point writing mechanisms with water-based liquid or gelled ink, as opposed to the oil-based viscous inks found in ballpoint pens. A fountain pen is a nib pen that contains an internal reservoir of water-based liquid ink and needs little or no pressure to write. Fountain Pens are often treated as luxury goods and sometimes as status symbols however they may also serve as an everyday writing instrument."
Are the products sold with original waterman box?
Each Waterman product is packaged in the oryginal Waterman blue BOX.
What are pen nibs made Of? Is the material affects to the quality of writing fountain pen?
"Many fountain pen aficionados assume that gold trumps steel, and if 14K gold is good, 18K just has to be better. That is not really true. Let`s look first at longevity: the answer there is obvious. The most corrosion-resistant chemical element known is gold. But pure gold (24K, or 1000 by European measure) is no good; it is too soft, malleable, and ductile.But when it is alloyed in appropriate proportions with suitable combinations of other elements (silver, copper, nickel, etc.) it becomes harder. Generally 14K gold is the best, 10K gold and palladium silver are also surprisingly good, 18K gold is good but not the very best; and while steel nibs are much less costly, they can still be very good indeed."
In which models of Waterman fountain pens can be used the converter?
In each model it is possible. The Converter is pre-installed in Sonnet Original, Sonnet, Premier i Duofold.
How to clean a fountain pen?
The best way - use warm Water. Several times.
What are the gel pen refill?
A gel refills uses ink in which pigment is suspended in a water-based gel. As the ink is thick and opaque, it shows up more clearly on dark or slick surfaces than the typical inks used in ballpoint or felt tip pens
Where can I find the name of the waterman product?
This information usually find on a white box cover.
QUESTIONS REGARDING DELIVERY AND PAYMENTS
Do you inform me of the shipment?
Yes, our client receives email confirmation of shipment and tracking number.
QUESTIONS REGARDING ENGRAVING OF WATERMAN PRODUCT
Where in the pen waterman will be the engraving and how many letters can I put it?
Engraving will be on the cap of the pen or on the pen`s body. We offer engraving with up to 45 characters (this includes spaces)
Where is attached plaque with a engraved dedication?
It`s placed inside the lid of the Waterman box.
What is a plaque? What material is made?
It is made of laminate engraving (special plastic)
What method is executed engraving?
It is a precision laser engraving.
Can I engrave all Waterman products?
Most writing instruments can be engraved. Engraving is marked with a special icon.
How can I order my personal engraving?
By e-mail or you can use our special engraving editor. Available after clicking on the waterman selected product.